An engaging EHS app, enhancing safety training and incident reporting for Fast-Food Workers.
👥 Collaboration with Louise Vedvik and EcoOnline
💻 Software: Figma
⏳ Project length: 6 weeks
🔎 Personal involvement: Research & design
The Project
EcoOnline creates software solutions that ensure user-friendly EHS management for a number of industries and companies across the world. We were asked to come up with a solution for better EHS reporting in the fast-food industry.
the challenges
Based on several interviews and user flow mappings with fast-food workers we found three problems we wanted to look closer at.
Solutions
Our concept aims to enhance safety training and incident reporting for fast-food Workers by adding personification, gamification and open communication.
PROBLEM 1: Injuries occur regularly and are to be expected
HYPOTESIS: Utilizing image recognition to autofill reports will make the process more efficient. Additionally, making the platform less formal will contribute to a better culture of incident reporting.
PROBLEM 2: Reporting often occurs through conversation and typically lacks feedback
HYPOTHESIS: Action logs and status overview, for incidents, helps the user stay updated on their reports. This will likely increase reporting rates and contribute to a better culture of incident reporting.
PROBLEM 3: The training modules are disorganized and unengaging
HYPOTHESIS: Interactive features and familiar elements — such as gamification, customized avatars and scenario-based learning will make the training more memorable and engaging.
Design Process
We used the double diamond framework to structure our work and navigate through the different phases in several iterations.
Additionally, we created User Flow Diagrams, which helped us establish a common vision and structure for the application as a team before starting on the wireframes in Figma.
Personas
Meet Nina Sølen, a 19-year-old from Bryne! 👋
She just landed a part-time job as a crew member at her local FastShack restaurant. While she's excited to start her new role, she's also anxious about the potential challenges, as this is her first job ever.
Needs
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Information about hazards
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Know how to manage incidents
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Safety routines & training
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Feedback on incident reporting
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Be efficient and manage stress
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Internal policies on how to report and follow the laws
Motivation
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Stay safe and keep coworkers safe
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Requirements from the workplace
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Keep updated on the issue progression
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More efficient way of reporting
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Everything in one place
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Training and information about the work
Pain Points
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Stressful environment
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Recurring incidents at the work place
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Lack of reporting information
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Unclear which e-courses to prioritize
Final Result
Personalized app
By creating personalized bitmojis, coworkers will be included in scenarios within the course training modules, making the experience fun for the targeted audience and the information more memorable.
Course Overview
The manager will have the opportunity to assign courses to you, making it easier to prioritize. The courses are also divided into different categories, reducing the sense of being overwhelmed.
Reporting
AI will help you detect information from the image and autofill your report, making the process quick and efficient during a hectic shift
Providing users with an overview of their reports and enabling communication among those involved will help them stay updated on feedback and maintain a continuous feedback loop.
Social Weekly Games
Looking for something to talk about during lunch break? Give your coworkers the opportunity to compete against each other and beat each other's scores while learning about EHS